SXSW 2012

Citizens interact with their governments (local or national) every day, and they increasingly do this via websites, phone apps, or other types of technology. Many of these interfaces are uninformed by the design and experience practices that have become a standard part of commercial product and service development. In fact, few government agencies have the budget in these times to hire a staff of web and experience practitioners. Over the last several years, a vibrant culture of hackathons has grown up, with developers spending weekends building apps based on government data. Designers and researchers, however, haven't yet begun to participate in numbers.