SXSW 2012

VP Prod Mgmt
Allegiance
Al Nevarez is Allegiance's VP of product Management has spent the last 6 year designing and deploying Voice of Customer platforms. His human friendly product designs integrate data visualization, statistics, data mining, text mining, and social media to help companies achieve high customer & employee satisfaction and loyalty. Nevarez has lead product management for VOC solutions in place at some of the most admired and successful companies in the world, including Apple, Nike, Fidelity, Sephora, Gold's Gym, HP, Cummins, Jetblue, EMC, SAP, and Cloudera. Key metrics have included NPS, Csat, or composite scores which were important to each client. In all cases, the insights gained from the VOC program have lead to either product improvements, process improvements, merchandizing decisions, or investment decisions at various levels of the respective organization. Always innovating, always creating, he enjoys balancing business, users, and technology to create breakthrough products.